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Showing posts with label Gmarket Tutorials. Show all posts
Showing posts with label Gmarket Tutorials. Show all posts

Sunday, January 10, 2010

Gmarket help: List of Korean makeup brands written in Korean

My reader Jen emailed me a list of Korean brands written in Korean which will make your search on Gmarket easier I think! Just copy and paste the Korean word to search on Gmarket!

Thanks so much, Jen!

Banila Co. 바닐라코

Belita Lala “My Secret Editor” 벨리타라라

Cathy Cat 캐시캣

Clamue 끌라뮤

Clio 클리오

Dream Cosmetic드림코스메틱

Dr. Jart닥터자르트

Elisha Coy엘리샤코이

Enprani 엔프라니

Etude House 에뛰드하우스

HanSkin 한스킨

Innisfree 이니스프리

Jadilla J제이딜라제이

Laneige 라네즈

Lioele리오엘리

Lotree 로트리

Missha 미샤

Nanas’B 나나스비

Nature Republic 네이처 리퍼릭

Peripera 페리페라

Skin 79 스킨79

SkinFood 스킨푸드

Sulhwasoo 설화수

The Face Shop 더페이스샵

Tony Moly 토니모리

VOV보브 ( add 캐슬듀 for Castledew series)

Zamian 자미안

Wednesday, December 30, 2009

Your Gmarket questions answered =) Part 2


---Please click all pics to enlarge---


So here is the promised 2nd part of the Gmarket tutorial I started last month.

Please check Part 1 for basic info like registering, language problems, domestic and international shipping etc.

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1: Finding stuff on Gmarket:
Finding stuff on Gmarket can be tricky as most sellers list all their things in Korean language only. If you can read Korean then you´re lucky =)
If you know your seller´s name then just type this in the search box (like etudegmark for Etude House).


Otherwise you can try searching for a brand though usually searching for 2 words doesn´t bring results (like only search for "banila" instead of "banila co" or try "cathycat" rather than "cathy cat").
Usually such a search will come up with lots of results so I recommend filtering the results:


(Click on "Cosmetics & Beauty Care" and then refine your results further (like "Body Care" etc.). Most of the time this way I find what I want even if it takes some time and browsing but I´m not always lucky.


When you find your desired stuff always take care that the seller does ship internationally! (check Part 1 for details, link is on top of the page).

Someone kindly sent me a list some long time before where there were many Korean brands written in latin and Korean fonts but I lost that email. If you have such list please kindly email it to me again and I can post it here! Thank you!

****Update: Here is the list of brand names written in Korean: CLICK HERE*** Thanks to Jen!

Things are usually listed from best selling downwards. In the drop-down menu on the right you have other options like seeing recently listed stuff first.


Some sellers you might like are: etudegmark (Etude House), 바닐라코[공식딜러] (Banila Co), vovcare (some VOV, usually the newest stuff and Jadilla J), tonymoly11 (Tony Moly), purederm (purederm and some skinlite stuff), miincos (various), 제니 e-shop(Lotree), 15번가 (Elisha Coy). One of my favorite stationery sellers is btoffice. Oh and the Korean word for BB is 비비 =)

To view other items from a seller click on the square which either has the shop logo or just "Mini Shop" written.


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2: Ordering:

If an item lists a discounted price this is the price you´ll pay:



a) What the heck am I doing with all those drop-down menus??

So you found items to order but you are not sure about all those drop-down menus in the item description.
It seems a lot of sellers pack as many things as possible into 1 description page so you should find out which is the item you want to order. If the seller is nice he will have numbered the items so comparing the pics with the numbers with the numbers in the drop-down menu will help you pick.


Unfortunately many sellers just write the items´names in the drop-down menu so you either have to compare the Korean letters to try to match the right item or you try seeing clearer with the help of a translation tool (of course for placing your order you will have to use the original Korean drop-down menu. Just memorize on which place the item you want is):


When it´s about colors or simple descriptions the translation tools do a pretty good job. Some things I can never figure out though lol

Sometimes you will find that additional drop-down menus allow for product upgrades (like pay 10000 Won extra to receive 30 more sheet masks or so) or offer you other items to add (like pay 4000 Won extra for a concealer, get cotton pads or other stuff etc.). Most of the time I don´t bother to check what are the offers and just select "None" in the drop-down menus.

Just add th eitems
b) I want to order the same item twice (3 times etc.) but in different colors/kinds. What to do?

Use Internet Explorer (Repeat: Only Internet Explorer will prevent Gmarket from acting up). Just choose the item you want and put it in your cart. Go back to the description page and choose the other color/kind etc. and put it in your cart. You should now have both items in the cart (it will look identical, just the option will show you have different items in your cart). I tried this with Mozilla Firefox and it didn´t add the 2nd item to my cart!
c) Is there a limit?
Yes, the EMS shipping doesn´t permit more than 30kgs (estimated weight, even if your package will only weigh 5kgs!) or 30 items. I think you can not order more than 30 items at once.

d) Can I combine orders to one international shipment so save on costs?

When you shop from different sellers you can pay all at once and your order will be automatically combined into 1 shipment as long as you place one order. It can happen that one seller ships slowly so your order will be on hold until all items are received at the wharehouse (where they pack your stuff together. Check Part 1 for more info).
You can also combine 2 separate orders if they were made within a few days and items haven´t been weighed and packed by the Gmarket staff for your international shipment already.
To combine 2 orders go to: My Gmarket -> Shopping List -> Overseas Order (in the green field, at the right of the page) -> tick the boxes of the orders you want to combine and scroll to the bottom of the page and click on "Request combined shipping". Your orders should be combined now unless they exceed the 30kg limit.

d) Check out:
Your shopping cart consists of a domestic and an international one. Make sure all items are in the international cart (they are automatically there as long as the seller ships internationally)


When you are done with selecting your items go your shopping cart and select your contry. Click on the EMS and you´ll see your estimated shipping costs based on the weight stated by the seller(s).


At the right of the site you will see all your costs clearly listed including domestic fees etc.


Click on "Place an Order" which leads you to the checkout page.


On the checkout page (I had to take several screen shots as you need to scroll down quite a bit on the checkout page) you enter your shipping info (your address should be saved) and you can write additional notes to the seller a as there is a box to fill out for every item. Just skip this if you don´t have any special requests.
I got several emails to ask me what to write in the "Sender´s name" and "Sender´s email". You can write anything from Santa Claus to Bugs Bunny. I usually write Gmarket and enter my email address.


Then tick the "Terms & Conditions" box and choose your payment method.


You can pay with (away from the payment methods for Korean residents):
-Cash Balance (not Gcash!) which you have left over from previous orders or from Gift Certificates as long as the sum is higher or equal to your order amount
-Foreign credit card (VISA and Master don´t require prior registration anymore!)
-Paypal Express. The exchange rate is usually worse than the credit card however GMarket refunded me the difference before. Good to use when you have cash on your Paypal otherwise I prefer to use my credit card directly.


Hit "Pay" and proceed with entering your CC info etc (you enter it in a pop-up window so make sure to have pop-ups enabled). You will then be led to the order page again and you need to scroll down and hit "confirm" again! Don´t forget this step!


Now you will see your order in your Gmarket account under "Today´s Shopping List" or if you click on "Shopping List". Usually the first hour or so your status will be "Verifying Payment". As soon as the status says "On Request" your order is being processed.


The majority of sellers will process and ship your order within the next 1-2 business days. However I have waited as long as 3 weeks for a seller to ship out his stuff which was frustrating (and he cancelled a few items in the meantime, too).



As soon as your domestic orders ship you will get a confirmation email from Gmarket. If you order from e.g. 3 sellers you will receive a separate domestic shipping notification for each of them. You can track the status of your domestic shipments but since it usually arrives on the next day or so in the warehouse I usually don´t track them.



Always check your "My Gmarket" for the current status of your order.
Please also follow your international status which you find when click on your order and scroll down. If you have to pay additional shipping fees (which happened to me a few times in my previous orders) and you don´t have enough GCash you have to purchase Gcash before your order will be shipped out internationally! (I´ll touch that subject more below).
The screen shot shows the order (I just clicked on any of the items, the 2nd screen shot shows were I scrolled down to see the international status)


When domestic shipping is finished and your items are weighed and packed you will get a refund of the shipping costs you paid too much (or will have to pay more if the shipping costs were too low).
Then you will get a shipping confirmation email from Gmarket along with your EMS number which you can track on the Korean postal site as well as your local postal service as soon as it´s processed in your country (this is usually quicker updated and I can also see if I am paying customs taxes or if the item is out for delivery etc.).


You can also track your parcel when you go to "My Gmarket" and click on your order. SCroll down to the international shipping status and you´ll find the Tracking button.

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3: Gaccount/Gcash:

I wrote a bit about the Gaccount in Part 1 already. Basically your Gaccount is there for your financial matters. It is accessible via "My Gmarket" and requires an extra password (different from your normal Gmarket password).


You find a section there for purchasing GCash, for changing Gift Certificates to Cash Balance and for other stuff like purchasing/changing coupons (with miles and stamps but I won´t go much into that subject as I never used that so far).


a) What is Gcash and what do I need it for? What´s the difference to Cash Balance?
Gcash cannot be used to purchase items, only to pay for additional shipping costs.
Here is the description from Gmarket which pretty much tells you all:


As I said above always have an eye on your international shipping status. If the actual weight exceeds the estimated one and you don´t have enough Gcash to cover it you must purchase Gcash. I am not sure if Gmarket emails you regarding this problem but if you see your order has been domestically delivered but is not being processed further you should check the shipping cost status!

You can buy Gcash with your Cash Balance (quick & easy) or with your credit card (I think also paypal but I usually just change Cash Balance to GCash).


I am sure this will not answer all questions but I hope that at least you find it easier now to use Gmarket.
Please leave comments to this post or Part 1 for more questions.



Tuesday, November 24, 2009

Your Gmarket questions answered =) Part 1

---Please click all pics to enlarge---

90% of the questions I am asked are regarding Gmarket. Many just ask in general how to order but always replying by email is a bit hard for me.

Gmarket got easier within the last year as they made quite a few changes. I also posted several tutorials on how to order but since the site changed it might be time for an update.

This will be a terribly long post (and I will still split all info into more parts) but I'd rather have all info in one place. Of course this can't be complete and there might also small details puzzling you so if you have further question, please comment to this post and I'll try to get back quickly. If you don't see your question answered please check the comments below first, might be someone asked and I replied already.

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1: Language Problems:
Gmarket English is in English language. However the individual sellers write most of their item title, description, drop-down-menus etc. in Korean.
First off, to everyone who emails me regarding any kind of translations etc.. I don't speak or read Korean. I wish I could! But to help me on Gmarket (as the item descriptions/drop-down menus are usually in Korean) I use the following sites:

Google Translate
Yahoo Babelfish

I find using both together help a lot, as sometimes one site can translate better than the other.
Of course these sites will not help you for images with text. In this case only someone who can read Korean will be of help.

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2: General:
As I mentioned before you should always use Internet Explorer. Gmarket can get wonky with other browsers.

Gmarket is not the seller. They just give a platform for sellers to trade.
You can combine orders from various sellers in one order. Each seller will ship his part of your order to the Gmarket headquarters who will then pack your items in one box and mail it to you as soon as all parts have arrived. Your limit is 30kg or 30 items in one order.
You can also combine 2 orders if they haven't been dispatched by Gmarket yet.

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3: Registration:
The registration link is placed on the top right, along with other important links like "My Gmarket", "Sign In", "Customer Service", "Shopping Cart" etc.
Here are the steps of the registration. I made a new account for the tutorial =)
Click on the "Register" link



Fill in the form and hit submit


Check your email for the confirmation. Make sure your email displays images! In earlier days there used to be a confirmation number in the email. This seems gone now!


Click on the button and you get redirected to Gmarket:


If you didn't receive the confirmation email within some minutes, check your spam folder. If you can't find the email there, click on "Customer Center" on the top right. Attention: This is a pop-up window, so make sure your browser doesn't block it from opening!


Click on the Link "Registration Confirmation Mail". Enter your info and hit submit.
Should you still not get an email then follow these steps:


Now you should be able to sign in. Go to "My Gmarket" (click on "My Gmarket an you'll automatically be redirected to the "Sign In" page) and have a look at it to see where you find what.


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4: My Gmarket - Gaccount:
My Gmarket shows you all your orders, Wish List, Favorite Sellers List etc.

Top of page:

Scrolled down:


Your Gaccount (for which you set an extra password in the registration) is for your financial matters. I will try to touch this subject more in my 2nd part of the tut!

There is Gcash and Cash Balance.
Yuor Cash Balance shows you any money that you got refunded from a previous order or money you got via Gift Certificate whereas Gcash has to be purchased separately to pay a difference in shipping costs if it happens. I don't know why they have such a complicated system but you have to deal with it.
You can purchase Gcash with your Cash Balance or through your credit card/paypal.

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5: Payments:
All payments can be made by credit cards (Visa, Master don't need to register, some other need you to register the card with Gmarket first), Paypal (worse exchange rate but I got the difference refunded) or your Cash Balance. The Cash Balance must be higher than the order value.

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6: Shipping costs/customs fees etc.:
a) Domestic shipping:
Since each seller has to ship your package to Gmarket there is a fee for domestic shipping. Though usually it is very low (maybe US$2/order?) and sometimes even free if your order is worth a certain amount (like 10000 Won or so). If you order from many sellers and each is charging you the domestic shipping fee it can add up though!

E.g. this seller doesn't charge you for domestic shipping:


b) International shipping:

Not all sellers ship internationally. Please check in the item description if your desired item is available for international delivery.

E.g. this seller will ship internationally. If the box is ticked, shipping is only possible to Korea.


Unfortunately several countries are excluded from Gmarket shipping at all, please check the countries list here.

International shipping is by EMS so it's trackable, very fast and reliable. You can track it on the Korean post site or on your country's postal service's site to check the status. From Korea to Austria packages usually take 2-4 business days, so if it's dispatched on a Monday I will generally get it on Thursday morning, sometimes even on Wednesday depending on flight availabliity.

c) How are the shipping costs determined?
Each seller states an estimated weight in his description. A thing that pisses many potential Gmarket buyers off is that many sellers just type in 1kg even though the item might weigh 50 grams (like a lipstick).


The estimated weight of your order will determine the shipping costs you pay up-front. Whatever you paid too much will be refunded to your Cash Balance but unfortunately not be credited back to your credit card or Paypal. This way your money is bound in Gmarket (withdrawing costs about US$30 to your bank account).
Often the amounts are small so you need to have them sum up if you want to use the money towards a new order as the Cash Balance has to be higher than the value of your new order. That is the most annoying thing about Gmarket and the first thing I'd change if I were them. Credit us the money back to Paypal and you'd have a ton more happy customers!

d) Customs fees:
Of course you are responsible for all taxes etc. that have to be paid. Gmarket always declares a low value so I never got taxed but your country might be stricter and require a proof of value, bill etc. Also certain items might not be allowed to be shipped to your country and you have to make sure yourself that this is not the case. E.g. Austria doesn't permit to receive perfumes (with alcohol) via mail.

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End Part 1.
Next part will be about finding items, ordering, your shipping cart, how to pay extra shipping if the rare case occurs that the estimated weight was too low etc.

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